Our policies

See our policies

Read our policies to learn how we prioritise your safety, privacy, and rights.

Privacy policy

Learn how we collect, use, and protect your personal data. Our privacy policy outlines your rights and our commitment to safeguarding your information.

Cookie policy

Read our cookie policy to understand how we use cookies to improve your browsing experience, and how you can manage your preferences.

Advice Service confidentiality policy

Find out how our Advice Service protects your personal information, ensuring all client details and discussions remain confidential and handled with respect and care.

Complaints policy

Learn how to raise concerns or complaints. We are committed to handling all feedback fairly, promptly, and confidentially.

Data protection policy

Discover how we collect, use, store, and protect personal data in line with GDPR and data protection laws to ensure transparency, security, and trust.

Equal opportunities policy

Our Equal Opportunities Policy promotes fairness, respect, and inclusion for all.

Recruitment of ex-offenders policy

Learn how we comply with DBS guidelines and promote equal opportunities for all candidates.

Safe guarding policy

Learn how we protect children and vulnerable adults, promote safe environments, and ensure compliance with legal and ethical standards.

Supporting vulnerable clients policy

Learn how we support vulnerable clients.

Leaflets

Dealing with unacceptable behaviour

Read how we address unacceptable behaviour with clear guidelines to ensure a safe, respectful, and supportive environment for all.

Give us feedback

Let us know if you have any thoughts or concerns about our work.

Submit feedback

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